This Refund and Return Policy applies to all home decor products sold on the Ryan Lukashefski website. We are committed to providing our customers with a worry-free and convenient shopping experience, and we handle return and refund requests within reasonable limits.
- Return Request Period
Customers may submit a return request within 30 days from the date of receiving the merchandise. Return requests for orders exceeding this 30-day period may not be accepted, unless the item suffers from quality defects or special circumstances are explicitly noted otherwise.
- Return Conditions
To ensure a smooth return process, returned items must meet the following basic conditions:
The item must remain in its original condition, showing no signs of significant use or damage.
Original packaging, accessories, and tags (if applicable) must be retained.
The item must not have suffered from artificial damage or improper use.
Valid order information (such as an order number or proof of purchase) must be included.
Certain special items (such as custom-made products or promotional/clearance items) may be exempt from this return policy; specific eligibility is subject to the individual product description.
- Return Process
To request a return, please contact us using the contact methods provided on the website and provide the following information:
Order Number
Product Name
Reason for Return
Relevant Photos (if applicable)
Once your request has been reviewed and approved, we will provide you with the return shipping address and further instructions on how to proceed.
- Refund Details
Once we have received and verified that the returned item meets the specified return conditions, we will process your refund:
The refund will be issued back to your original payment account/method.
Refunds are typically processed and credited to your account within 3 days.
The actual time it takes for the funds to appear in your account may vary slightly depending on the processing times of your payment platform or bank.
In cases involving partial refunds or adjustments to shipping fees, the details will be clearly outlined within the refund notification.
- Shipping Costs
If a return is requested due to personal reasons (e.g., change of mind), the customer may be responsible for the associated return shipping costs. If a return is necessitated by product quality issues or an error in shipping (e.g., receiving the wrong item), the associated costs will be borne by our company.
- Exchange Service
If you receive an item that is damaged, incomplete, or incorrect, we are happy to offer an exchange or replacement service. Please contact us promptly so that we may assist you with the necessary arrangements.